Frequently Asked Questions

GENERAL QUERIES

Q - I live outside India; can I place an order for a delivery in India?
A - Yes, please refer to our serviceable pin codes in the shipping and returns section.

Q - How can I contact www.packmybag.in?
A - You can call our customer care numbers between 10.00 A.M. and 6.00 P.M. from Monday to Saturday and alternately you can also write to us at support@packmybag.in

You can contact us for the following:
Payment related queries
Website navigation related queries
Pricing, promotion, discount related queries
Delivery and returns related queries or
Anything else that you may wish to clarify about Packmybag.in

REGISTRATION RELATED

Q - Is registration compulsory?
A - No, it is not compulsory to register to shop at packmybag.in. But if you register then we can use your data to send you offers, discounts and new arrivals and other communication from time to time which may be of interest to you

Q - Is email address and phone number mandatory when registering?
A - Yes.

Q - Is my personal information secure?
A - Yes. Please see our Privacy policy for more details.

Q - Are there any charges for registration?
A - There are no charges for registration on Packmybag.in

Q - Will my registration expire?
A - No, registration will not expire.

Q - What if I have forgotten my Password?
A - You can retrieve your password by clicking on “Forgot password” link on the sign in page.

Q - Can I edit my personal information?
A - Yes, It can be done in “My account” section.

MERCHANDISE RELATED Q - What type of products do you sell on-line?
A - We sell Travel Accessories

PAYMENT RELATED Q - How do I make a payment?
A - We accept MasterCard, Visa and Maestro credit and debit cards. You can also use net banking to make payments.

Q - Do you accept payment through cheque/demand draft?
A - Yes, We accept payment through cheque/demand draft. But for the same you need to inform us in advance.

Q - What happens if my credit/debit card has been compromised while making a payment online?
A - Please refer to our “Privacy policy” section. We do not collect or store your credit card information. If you think that your credit card has been compromised, then please report this immediately to your card issuing bank.

CANCELLATION / RETURNS / REFUND RELATED

Q - What happens if merchandise ordered is out of stock?
A - While you are adding an item to your shopping cart, if the merchandise is out of stock, you will be informed immediately and the merchandise will not get added to the shopping cart.

Q - Is there a limit to the quantity that I can order?
A - No. When the ordered quantities are large, we may verify with you via email/telephone in order to ensure your security and confirm that you have indeed ordered these items.

Q - Can I cancel an order?
A - Yes, you may cancel an order fully or partially within 24 hours from the time of placing the order. Please contact our customer care department with your order reference number. Please refer to the “Contact us” section for the contact details.

Q - Can I change the shipping address of the order?
A - You can change the shipping address before your order is billed and shipped, by contacting our customer care department with your order reference number. Please refer to the “Contact us” section for the contact details.

Q - How do I Return a product?
A - Please refer to our “Returns policy”.

Q - Do you provide any guarantee for merchandise?
A - All our products are authentic and quality checked however any small discrepancies will not be considered as defects. We don’t provide any guarantee for any merchandise, but all products come with respective manufacturing warranty if any and terms & conditions as provided by the merchant.

SHIPPING RELATED

Q - What is your shipping policy?
A - Please refer to our “Shipping policy” section.

Q - Do you deliver out of India?
A – Currently we are not delivering out of India. But in the future we may do so.

Q - What if I am not available when you deliver the merchandise?
A - Should you not be present when our courier attempts to deliver your parcel, a second attempt will automatically be made within 48 hours. After the second attempt, our courier will hold on to your parcel for 7 days awaiting further instructions from you before returning your parcel to us. Once the parcel has been sent back to us, you must wait until it arrives at our office. We will re-dispatch it to you as per your instructions at an additional cost. It isadvisable that you contact us / or the respective courier company to make another delivery attempt at a mutual decided time to deliver your package.

Q - What do I do if my order is received in a damaged condition?
A - When you receive your parcel, and if you notice that it is damaged or tampered, you should refuse to accept it and return it to the courier personnel with all of the original packaging intact. You then need to call our customer care on 64641600 or mail us at support@packmybag.in mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

Q - Can I book an order for delivery to more than one Address?
A - Currently, each order may be shipped only to a single address. If you wish to ship products to different addresses, you shall need to place multiple orders.

Q - What are the shipping charges and/ or are there any additional charges?
A - Please refer to product details for shipping and delivery charges.

Q - How can I track my order?
A - You can check your order status on our website packmybag.inin the “My account” section. Once it is dispatched, you can track the shipment on our courier partner’s website. The details of the courier and your order tracking number will be provided at the time of your purchase.

Q - What is the stipulated delivery time for an order?
A - Please refer to our “Shipping and returns” section for more information on stipulated delivery time.

Q - What should I do if I receive a different item from the one that I have ordered?
A - We will take utmost care and ensure that you receive what you ordered. If you find that you have not received what you ordered, please contact our customer care within 24 hours of receiving the delivery. Please refer to our “Delivery and returns” section for more details.

PRIVACY / SECURITY RELATED

Q - I am concerned about sharing my credit card number/details online.
A - Be assured that we do not store your credit card details. When you enter the credit card details you are redirected to the respective bank’s secure payment site. The bank exchanges the data provided by you with your issuing bank through a secured socket layer. Your issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive / store your card details.